The Ohio Association of County Boards of Developmental Disabilities (OACB), a non-profit trade association providing advocacy, communications, technical assistance, and professional development support to Ohio's 88 county boards of DD, seeks a Marketing and Events Coordinator.
This position will play a significant role in planning the operational and logistical aspects of OACB's in-person events and virtual meetings, including two large (1000+ participant) conferences held in Columbus each year. Between events, the Coordinator will also assist with general internal marketing and communications tasks such as managing social media content, creating/formatting various e-mail publications, and maintaining member data within the association's CRM platform. The position will require substantial interaction with OACB members; applicants must have excellent written and verbal communications skills as well as a customer-experience-centered attitude.
Employee Benefits:
- Competitive salary commensurate with qualifications and experience ($40,000/year minimum);
- Generous universal paid time off with regular step increases based upon years of service;
- Employer-provided health, vision, and dental insurance;
- Employee Assistance Program (EAP) annual mental health counseling session entitlement;
- 401(k) with up to 5% employee contribution match;
- Flexible remote work options; and
- A positive, supportive workplace culture committed to personal growth and work-life balance.
Required Availability: This is a full-time, overtime-exempt position. The Coordinator will work 9 a.m. to 5 p.m. Monday through Friday (or general equivalent), excluding holidays. Limited evening work will be required during the association's conferences in May and December of each year.
Position Location:
Given the nature of this position, OACB has a strong preference for candidates based in the State of Ohio. All association employees are currently working in a remote or "work-from-home" arrangement for the duration of the COVID-19 pandemic, with in-person responsibilities expected to become more common in mid-to-late 2021. If the Coordinator is required to work on-site, OACB is committed to following all public health requirements and best practices. PPE will be provided and social distancing will be enforced during all in-person interactions. Upon the conclusion of the pandemic, OACB will re-evaluate the work location of all employees in line with the needs of our members and the wishes of individual association employees.
How to Apply:
Send a resume, cover letter, and 2 writing samples to OACB Communications Director Erich Hiner at ehiner@oacbdd.org with "Marketing and Events Coordinator" in the subject line no later than 5 p.m. on Monday, March 1, 2021.
Important Skills and Traits (minimum requirements)
- 1-3 years minimum experience in communications, public relations, and/or event coordination (work completed as an undergraduate or graduate student may be considered if it is well-documented and of high quality).
- Ability to work independently, self-motivate, anticipate project needs, and meet simultaneous deadlines in a fast-paced environment.
- Positive, down-to-earth demeanor to relate to and communicate with a diverse customer base of association members from different backgrounds and at different levels of professional seniority.
- Excellent written and verbal communications skills with the ability to switch between various writing styles (educational, technical, marketing/promotion, etc.) throughout the course of a typical day.
- Practice with maintaining an organizational voice across platforms and projecting OACB's customer-first approach in all member interactions.
- Hands-on experience with complex event planning/coordination and the ability to see potential problems and pitfalls before they happen (i.e. wording that may confuse customers, incomplete processes, unclear communication of expectations, etc.).
- Ability to think about events and internal processes from a customer's perspective and adapt/improve those processes. OACB is looking for an attendee advocate who can make customers feel heard and taken care of.
- Experience with content management systems and online form builders.
- Experience with social media community management, specifically Facebook and Twitter.
- Functional understanding of event financials and basic cost/revenue.
- Computer, program, and office skills typical of a modern professional position (i.e. e-mail, Microsoft Word, PowerPoint, Excel, Zoom, etc.).
Bonus Skills and Attributes (experience that will make you stand out from other applicants)
- Familiarity with Ohio's developmental disability service delivery system and state government structure;
- Knowledge of Adobe Creative Suite (InDesign, Illustrator, Photoshop, Audition);
- Photography skills;
- Experience with publication layout/design; and
- Spoken/written languages other than English.
How You Will Contribute to Our Mission: Event Planning and Management (50%)
- Act as general point of contact for customers seeking information about OACB's professional development opportunities and answer inquiries in a timely fashion.
- Work with OACB staff organizing online and in-person trainings to plan registration emails and event-related communications.
- Create registration forms and oversee digital registration of in-person and online events through OACB's proprietary event tracking software, answering member inquiries as they arise.
- Track professional development credits granted for OACB events by state regulators and county board superintendents and maintain the association's event credit records.
- Ensure that continuing professional development units are prepared for distribution after all OACB events and answer customer questions related to attendance and credits.
- Interface with event vendors, plan booth layouts for events in conjunction with OACB operations staff, and ensure vendors have a positive on-site experience.
- Set up OACB-owned equipment as needed, including digital projectors, presentation laptops, wireless presentation remotes, and other devices as requested.
- Deliver meal-counts to venue catering staff by established deadlines and ensure consistent quality on site alongside OACB's operations staff.
- Gather content for and edit event programs, ensuring that all event-related literature is clear, concise, and error-free.
- Act as in-session Zoom tech during digital events, answering customers' questions and troubleshooting technical issues.
- Work with OACB administrative staff to ensure that event billing is processed and that billing-related customer service inquiries are replied to promptly.
Communications Support (40%)
- Help monitor and manage OACB's online social media communities on Facebook and Twitter, identifying social media content for posts and moderating comments.
- Collect and archive news stories featuring OACB members on a daily and weekly basis.
- Assist colleagues in writing and editing a variety of materials including (but not limited to) event literature, state-level advocacy documents, training materials, presentations, website announcements, and more.
- Contribute to and proofread OACB e-publications to ensure they are error-free.
- Maintain an Events Calendar for OACB members of upcoming trainings (free and paid) and update the OACB website regularly.
- Document OACB events on social media, tagging and interacting with county boards of DD and affiliate members to establish and build online rapport.
- Monitor OACB's online reputation and those of association members, reporting potential communications needs to the Communications Director.
Administrative Support/Other Duties (10%)
- Maintain OACB's email distribution lists in the association's email marketing platform, ensuring that all publication data is kept up to date.
- Maintain OACB's email listservs, adding and removing members as needed within association policies and procedures.
- Update OACB's online Member Directory as needed, assisting members with routine changes and elevating technical issues when required.
- Other basic administrative duties as assigned.